Before agreeing an order
Review the merchant identity, goods, price, delivery arrangements, cancellation terms and return process that apply to that order.
If something is wrong
Keep the reference and a clear description of the issue. Use the contact form to ask for the next step without sending payment details or unnecessary personal information.
Before sending an item back
Get the applicable instructions and correct return address for your order. Retain the relevant dispatch record and follow the agreed route.
Your consumer rights
Nothing in the site information removes rights that apply under relevant consumer law. The complete terms should be clear before you accept and pay for an order.